Find the user you need to unlock by clicking their email address.

On the left section of the screen, find the user/account holder whose account needs to be unlocked under the “ Admin” heading by clicking User Management, and then Users from the drop-down menu.

Go to /signin and sign in with your Zoom username and password.

This becomes necessary due to an excess of failed logins if the user has tried too many times to enter their password incorrectly. How to unlock a user’s Zoom account as an adminĪs an account administrator you can unlock a user’s account through the “User Management” menu, which you can access from the Zoom web portal. If this doesn’t work, reach out to your account administrator to unlock your Zoom account for you. Click Click Here to Change Your Password to be directed to the “Reset Your Password” page. It should look something like this:Ĭheck your email and open the email that you received from Zoom. You will be directed to a screen which will indicate that an email with the ‘Reset Password’ link has been sent to you. Check your email for the ‘Reset password link’

Once you enter your email, click on the checkbox next to “I’m not a Robot.” Then click Send.ģ. You will be prompted to enter the email address that you used to create your Zoom account. Enter your email address registered with Zoom To get started, go to /signin and click on Forgot Password, if you don’t remember your password or wish to reset it.Ģ.

In an unfortunate situation when you can’t remember your Zoom password or you have got locked out of your account, but there is a simple way to reset your account so that you can continue your work without interruption. How to reset your Zoom password to unlock your account In this case, Zoom considers “unlock account” and “recover/reset your password” to be the same thing.

If you are just a typical user and have been locked out of Zoom, then all you need to do is reset your password. You can either wait for 30 minutes if you want to keep your password and try again, or you can reset it right away. Your Zoom account will lock for 30 minutes after 7 failed attempts to log in.

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