By comparison, DISH’s Hopper 3 impressed us with voice recognition, massive memory, and the ability to locate the remote (because we’ve all been there). We knocked down providers like Charter Spectrum, whose DVR option is just a glorified cable box. But DVRs range significantly in the number of shows they can simultaneously record, the amount of content they can store, and how much you’ll have to shell out for those services. Exceptional DVRĭVR capabilities allow TV providers to stay competitive with TV streaming, and have a big impact on the quality of your entertainment experience. The more quality entertainment thrown in for free, the greater a plan’s value. Some TV providers offer multiple premium channels for free some include all five big ones in a package tier (usually the highest) some charge $15 per month just for HBO alone. We looked at the number of channels included in each provider’s starter, medium, and premium plans, but also weighed specialty offerings like premium channels and sports packages. For example, Xfinity’s top-tier plan, “Digital Premier,” includes over 260 channels, while Verizon’s top-tier “Extreme HD” plan offers more than 340. They all offer several package tiers, but the price, channel selection, and equipment available for each tier aren’t consistent between providers. TV providers don’t make it easy to compare options. The higher the score, the more likely the company will communicate billing details, limit surprise fees or price raises, and troubleshoot your tech.Īfter comparing these (mostly mediocre) customer satisfaction ratings, we scrapped providers with consistently low scores. We looked for providers with a solid track record of resolving billing discrepancies and providing reliable service. We pulled rankings from customer service survey sources, including the American C onsumer Satisfaction Index (ACSI), J.D.

In an industry with a bad reputation for customer service, it’s helpful to know which providers are least likely to be frustrating. Power Overall Customer Satisfaction Index Score Television Service Provider Overall Satisfaction ScoreĢ018 J.D. Best Carbon Monoxide Detector PlacementĢ018 J.D.Blink XT2 Home Security System Review of 2021.Best Self-Monitored Home Security System.

Diamond v stream wireless reviews